According to a recent article on 13 WHAM’s website, an ABC affiliate in Rochester NY, Rochester Gas & Electric (RG&E) & NYSEG announced that they must alert their customers to an unauthorized access allowed into their customer’s data.
The article states, “This situation involves an employee at an independent firm who allowed unauthorized access to one of the companies’ customer information systems. The records contain Social Security numbers, dates of birth and, in some cases, financial institution account numbers.”
As a customer to RG&E, you assume they take their responsibility to protect customer data seriously. This issue has the potential to rob the consumers of their identity and those responsible are offering little comfort. RG&E’s President stated earlier that they have information technology security measures in place. So, what more can they possibly do to protect against human error?
This is not the first time that secure systems have had data breached because of human error. In December of 2010, a Colorado Sherriff’s office reported that an employee accidentally moved a secure database onto what they thought was a secure server and inadvertently made the information available to the public.
This mistake went unnoticed for a staggering seven months. When tracked, investigators realized that the leaked information was accessed publicly in the US and overseas.
Through DSS Digital Group, there is a technology that would protect data the moment it is entered into a database. Using program templates, designated data, such as social security numbers, could be encoded using the AuthentiGuard DX system. This data is then securely stored, and only seen with a specific viewer whereas unauthorized viewers, would only see a gray area.
This data security would solve RG&E’s probelm with human error and prevent leaks from hackers. Any hacked data or data sent offsite would be unreadable. Integrating the DX system into any IT security solution would greatly enhance the security of our personal data.